Refund Policy
When advertiser campaign funds can be refunded, how unused budget is returned, and how disputes are handled.
Unused campaign budget
When a campaign is paused, cancelled or completed with tasks remaining, the unspent portion of its budget returns to your advertiser wallet as a refund transaction you can see in your history. Funds already paid out for approved submissions are not recoverable.
Rejected submissions
You are only charged for submissions you approve. Rejected submissions release their reserved amount back to the campaign budget.
Wallet withdrawals for advertisers
Remaining wallet balance can be requested back subject to the platform minimum, applicable processing fees, and completion of any anti-fraud checks. Requests are reviewed by an administrator before processing.
Non-refundable items
- Platform fees on completed and approved tasks
- Payment processing fees charged by third parties
- Amounts involved in confirmed policy violations or fraud
Disputes
Open a support ticket or email support@workpulse.app within 30 days of the transaction. Every wallet movement has a reference, which speeds up investigation considerably.